Frequently Asked Questions (FAQ)

🛍️ 1. What is Collective Sphere all about?

Collective Sphere is a modern lifestyle brand offering high-quality Home & Garden essentials, Sports & Entertainment gear, Gym Clothing, Gym Accessories, and Streetwear.
Our mission is to help you live better, feel stronger, and express your personal style — all in one trusted store.

🚚 2. How long does shipping take?

We offer fast paid shipping worldwide.

  • USA: 5–9 business days

  • UK, Canada, Australia & Europe: 6–10 business days

  • Other countries: 7–12 business days
    Tracking details are sent via email once your order is shipped.

💳 3. Do you offer free shipping?

Currently, we use paid shipping methods to ensure faster and more secure delivery. Shipping rates are calculated at checkout based on your location and order weight.

📦 4. How do I track my order?

Once your order is shipped, you’ll receive a tracking number via email. You can also track your package anytime on our Order Tracking page for live updates.

🔁 5. What is your return and refund policy?

We offer a 30-day return policy on all eligible products.
If you receive a damaged or incorrect item, contact us at [insert your support email] within 30 days, and we’ll assist you immediately with a replacement or refund.

🏠 6. Do you ship internationally?

Yes! We proudly ship to most countries worldwide. Delivery times may vary slightly depending on customs and local courier services.

🧾 7. Are your products high quality?

Absolutely. Every product in our store is carefully sourced, tested, and reviewed for quality, durability, and performance. We only work with trusted suppliers through DSers/AliExpress to ensure reliability.

💬 8. How can I contact your support team?

Our customer support team is available 24/7 to assist you with orders, tracking, or product inquiries.
Reach out anytime at [insert your support email] — we’re always here to help.

🎁 9. Can I cancel or modify my order after placing it?

Yes, if your order hasn’t been processed yet. Please contact us within 12 hours of purchase to make any changes or cancellations. Once shipped, orders cannot be modified.

❤️ 10. Why should I shop with Collective Sphere?

Because we care about more than just selling products — we’re building a community that values quality, confidence, and modern living.
With fast shipping, affordable prices, and premium designs, Collective Sphere helps you elevate every sphere of your life.